Citizen’s Charter

Foreword

The continuing efforts of the government to make public services efficient and readily accessible to its clients whereby cutting red tape and prevent corruption practices in the bureaucracy, has prompted the National Government to enact policy through RA No. 11032 otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018” and its Implementing Rules and Regulations.

The Anti-Red Tape Authority, being the lead Agency in the implementation of this law ,has directed all government agencies including the Local Government Units (LGUs) to come up with their Agency Standards also known as Citizen’s Charter which are compliant to the new template in order to provide more comprehensive details of the services being rendered by the agencies concerned. This covers the external and internal services of the agencies.

More and more challenges are being addressed by the said law of which the Citizen’s Charter is among the crucial tools to achieve its objectives and to be able to comply with the marching order of the President to streamline and simplify the systems, procedures and requirements as well as rules and regulations in government services. Again, the role of the Local Government Unit is very important in this endeavor. As such, there is a need to closely examine its frontline and internal services to be able to contribute to the national goals and objectives to boost socioeconomic development in the countryside.

This Citizen’s Charter, being one of the components that the new law intends to achieve, serves as the comprehensive guide purposely to properly inform our clients and ensure transparency in the delivery of services of the LGU offices. Its form and contents being produced into handbook document, LGU website publication and billboards will allow our clients to be well-informed of our services, thereby creating a Culture of Good Governance.

Message from the City Mayor
Message from the City Vice Mayor
SP Resolution No. 298. s -2019
Mandates

The mandates of the City Government of Tagum, as a Local Government Unit, emanate from the provisions of Republic Act No. 7160 otherwise known as “ The Local Government code of 1991”. Pursuant to the General Welfare provision of the Code, the LGU is mandated to ensure and support, among other things, the following:

1. Preservation and enrichment of culture;
2. Promotion of health and safety;
3. Enhancement of the right of the people to a balanced ecology;
4. Development of appropriate and self-reliant scientific and technological capabilities;
5. Improvement of public moral;
6. Enhancement of economic prosperity and social justice;
7. Promotion of full employment among the residents;
8. Maintenance of peace and order;
9. Preservation of the comfort and convenience of the inhabitants.

Vision and Mission Statement

Vision:

City of Tagum, a highly urbanized city, moving towards industrialization and agricultural modernization, providing globally-competitive trade and services in a disaster-resilient environment, with empowered citizenry, enjoying a better quality of life, in a livable society through good governance, under the guidance of the Divine Providence.

Mission:

Tagum is committed to pursue sustainable and inclusive growth and development through highly-competitive industries and accessible services and opportunities under good governance for better quality of life.

Development Thrusts

E – Education, Employment & Culture
A – Agriculture, Fisheries & Environmental Development
G – Genuine Peace, Safety & Security
L – Livelihood & Tourism Development
E – Economy & Affordability of Taxes
W – Wellness, Sports and Health
I – Infrastructure, Transportation & Communication Development
N – NGO, GOs, POs and Cooperative Development
G – God-Centered and Good Governance
S – Social Services

Service Pledge

We, the City Officials and Employees of the City Government of Tagum are committed to institutionalize the Ease of Doing Business and Efficient Government Service Delivery pursuant to Republic Act No. 11032 of 2018.

Pursuant to the mandates of the law, we particularly commit to:

1. Advocate for the adoption of effective government practices for efficient government service delivery and prevention of graft and corruption;
2. Engage into capacitation efforts for the LGU offices to re-engineer its systems and procedures to lessen processing time and reduce regulatory burden for both business and non-business transacting clients;
3. Implement simplified requirements that will reduce red-tape and expedite government actions to the clients for business and non-business related transactions;
4. Attend to applicants or requesting parties who are within the premises of the LGU offices prior to the end of official working hours and during lunch break;
5. Establish an effective feedback mechanism in order to facilitate complaints and take appropriate actions to further improve the LGU’s service delivery;
6. We finally pledge to continue to soar high to be a MODEL of EXCELLENCE in public service.

So help me God.

List of Services

You may also download the full text of our Citizen’s Charter here

List of Offices
LIST OF OFFICES
OFFICE ADDRESS CONTACT INFORMATION
Office of the City Mayor – Business Permitting and Licensing Division 1st Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 125-129
Office of the City Mayor – City Investment Promotion Office 1st Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 133
City Engineering Office – Building and Industrial Safety Division 1st Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 106-110
City Assessor’s Office 1st Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 100-104
City Treasurer’s Office 1st Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 119-124
City Civil Registrar’s Office 1st Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 111-114
City Social Welfare and Development Office 1st Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 130-132
Office of the City Mayor – Executive 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 200-202
Office of the City Mayor – City Cultural Communities Affairs Division 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 239-240
Office of the City Mayor – Gender and Development Division 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City 084) 645-3300 Loc. 213
Office of the City Mayor – Youth Affairs Division 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 251
Office of the City Administrator 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 203
City Human Resource Management Office 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 216-221
City Public Education and Employment Services Office 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 232-234
City Accounting Office 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 209-214
City Budget Office 2nd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 223-226
City General Services Office 3rd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 319-321
City Planning and Development Office 3rd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 314-316
Office of the City Vice Mayor 3rd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 300-304
Office of the Secretary to the Sanggunian 3rd Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 310-313
City Architect’s Office 4th Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 406-409
City Tourism Office 4th Floor, City Hall Government Center, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 404-405
City Housing and Land Management Office 2nd Floor, City Hall Annex Bldg, JV Ayala Ave., Apokon, Tagum City (084) 645-3300 Loc. 140-141
Office of the City Mayor – Traffic Management Office Traffic Management Office, Motorpool, Magugpo East, Tagum City 09472728113
City Engineer’s Office – Industrial Plant Division City Engineer’s Office – Industrial Plant Division, Motorpool, Magugpo East,
Tagum City
(084) 216-6055
City Environment and Natural Resources Office City Environment and Natural Resources Office, Motorpool, Magugpo
East, Tagum City
(084) 216-6030
City Disaster Risk Reduction and Management Office City Disaster Risk Reduction and Management Office, Motorpool,
Magugpo East, Tagum City
(084) 216-2162
City Economic Enterprises Office 2nd Floor, Tagum Public Market, Magugpo West, Tagum City (084) 216-6850
City Health Office City Health Office, Mabini Street, Magugpo South, Tagum City (084) 216-7043 / (084) 216-7040
City Veterinary Office Energy Park, Apokon, Tagum City (084) 216-1786
City Agriculture’s Office Energy Park, Apokon, Tagum City (084) 216-2716
Office of the City Mayor – Security Management Office Security Management Office, PNP Complex, Magugpo East, Tagum City 09058404460
Feedback and Complaints Mechanism

How to send a feedback? Answer the feedback form to be provided by the personnel in-charge in the office at the Public Assistance Complaint Desk
(PACD) and put it in the feedback and complaint drop box.
How feedback is processed? The Human Resource Management Office through its authorized
personnel will be the one to open and collect the feedback from
each drop box every Friday.
The HRMO will consolidate the feedback, verify their nature and
refer the same to the office concerned.
How to file complaints? To file a complaint against the office concerned, fill up the
complaint form which is available at PACD of the concerned office
and drop the filled-up complaint form at the feedback and complaint
drop box.

Additionally, you can send your feedback through our feedback facility

How complaints are processed? The Human Resource Management Office through its authorized
personnel will be the one to open and collect the feedback and
complaints from each drop box every Friday
The HRMO will consolidate the complaint/s, verify their nature and
refer the same to the office concerned.
Contact Information of the LGU-HRMO (084) 645-3300
Locals: 221 – Admin, 216 – Human Resource Development Section
Contact Information of the Following: ARTA:
8-478-5093
complaints@arta.gov.ph
PCC:
pcc@malacanang.gov.ph
8888
CCB:
email@contactcenterngbayan.gov.ph
0908-881-6565