TAGUM CITY – As the local government of Tagum continues to oversee the city’s progress based on integrity, transparency and accountability, the bar on the standard of providing services for Tagumenyos has been raised higher with the production and formal launch of the LGU’s Citizen’s Charter Handbook on February 3, 2020 at the Tagum City Hall atrium.
Based on the provisions of the Anti-Red Tape Act (ARTA), the comprehensive handbook contains details and processes pertaining to availing the different LGU offices’ internal and external services and how these could be availed of under the government policy of Ease of Doing Business.
The handbook is provided to all LGU offices providing frontline services to the public.
The birth of the LGU’s Citizen’s Charter Handbook emphasizes how its governing body is committed to providing client-friendly services that follow a national standard and is a guide for every Tagumenyo who will be served for them to be aware of the standards of every transaction within the LGU.
In addition, each of the city hall’s frontline offices are now equipped with a feedback and complaints mechanism, wherein the city’s clients can voice their complaints and comments towards a given service through each office’s Public Assistance and Complaint Desk.
The presentation of the book was witnessed by Mayor Allan Rellon, Vice Mayor Eva Lorraine Estabillo, Civil Service Commission XI Regional Director Adams D. Torres, the City Councilors, and the workforce of the LGU.
The handbook is a result of the city’s adoption of Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, which streamlines the current procedures of the LGU as they continue their effort to make public service efficient and readily accessible to their number of clients. Miko Pongan/CIO Tagum